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Brilliant staff

Story from nhs.uk

"Brilliant staff"

About: Norfolk & Norwich University Hospital / Gynaecology

Due to post menopausal bleeding, I had an internal examination, ultrasound and biopsy of the uterus lining. The 3 members of staff who carried out the procedures treated me with great kindness and dignity in what was an unpleasant situation. They told me what the ultrasound revealed and told me not to read anything into the fact that a biopsy was required. The appointment was on time and all the procedures well organised.

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Responses

Response from Sarah Eastwood, PALS Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust 7 years ago
Sarah Eastwood
PALS Manager,
Norfolk and Norwich University Hospitals NHS Foundation Trust

Submitted on 09/12/2016 at 13:03
Published on Care Opinion at 14:23

Dear Patient

Thank you for your kind comments regarding your experiences in the Gynaecology Department. I am pleased to read that you were treated with kindness, dignity and respect and that staff took the time to explain what was happening.

We will share your comments with staff in the Gynaecology Department. Thank you for taking the time to post your comments.

With kind regards

Sarah Eastwood

Patient Advice and Liaison Service (PALS) Manager

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