"Hospital referral (Derriford South Devon)"

Following a GP Lead consultation a referral was made for a Neurology nerve ending test. This had gone through and I received a written letter from the referral service to make contact and arrange an appointment. The first was rejected. On the next consultation this was resubmitted. Again received a written communication to contact and again was rejected. I did suggest to the operator that the software run was totally and fully not fit for purpose. My reasoning being that if rejected should have only been sent back to the medical practitioner and not sent to the end patient (twice) that could easily create an expectation that some one is on to matters.