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"Couldn't have had a better experience"

About: Crawley Hospital / General surgery

(as the patient),

Having had seven previous operations at private hospitals - when I had a different job with medical insurance - I was a bit concerned about my first visit to Crawley. I shouldn't have been. Although the procedure was pretty much the same, the genuine care and concern expressed by all the nursing and housekeeping staff was way above that received at the local private one. From the receptionist at the Day Surgery unit, through ward, theatre and recovery nurses, all were so kind and caring. Couldn't have had a better experience.

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Responses

Response from Jamie Moore, Divisional Chief Nurse for Surgery, Surrey and Sussex Healthcare NHS Trust 7 years ago
Jamie Moore
Divisional Chief Nurse for Surgery,
Surrey and Sussex Healthcare NHS Trust
Submitted on 07/12/2016 at 07:30
Published on Care Opinion at 09:02


Dear JPA1, many thanks for taking the time to share your positive experience of our day surgery unit at Crawley hospital. I will share this with the team who will be really pleased that they were able to deliver you care in a way that felt to you like you,'couldn't have had a better experience.'

Best wishes

Jamie Moore

Divisional Chief Nurse

Surgery

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