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"horrible experience"

About: The Tunbridge Wells Hospital

Hospital very short of staff, I had to wait for my induction because there were not many midwives. Staff don't communicate. I was sent to the theatre for the c-section and sent back to my room because of an emergency (not many theatres available!) and had to wait a long time before going back. In the postnatal ward me, my husband and my son were treated very badly from a midwife: rude, unpolite, ignorant making me very emotional.

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Responses

Response from The Tunbridge Wells Hospital 7 years ago
The Tunbridge Wells Hospital
Submitted on 08/12/2016 at 16:03
Published on nhs.uk on 09/12/2016 at 01:30


Thank you for taking the time to leave feedback on your experience of our maternity service.

We were saddened to learn of your poor experience and would be very happy to discuss this with you in more detail.

If you would like us to look into what happened, please contact the Patient Advice and Liaison Service (PALS) on 01892 632953 or email mtw-tr.palsoffice@nhs.net, where a member of staff will be happy to help.

Kind regards, The PALS Team.

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