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"The whole experience was nothing to worry about"

About: Victoria Hospital / Endoscopy

(as the patient),

I attended the Victoria Hospital Kirkcaldy, for a colonoscopy ( Endoscopy ) ward and to say I was a wee bit worried was an understatement, only ever been to hospitals twice and those were this year and I am 60yrs old, Well I needn't have worried as from the time entering hospital the lady on reception up to the ward the staff were fantastic, Come time to go for procedure nurse Susan took me to go through paper work and explain what was going to happen she was very reassuring, then the wait! CNS Callum did the procedure assisted by S/N Lanie S/N Claire, and the were very reassuring and were very professional and made you feel relaxed, so the whole experience was nothing to worry about and they did a great job, all nurses do a fantastic job, oh! ! and the toast and coffee were great, thank you.

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Responses

Response from Gillian Ogden, Head of Nursing, Planned Care, NHS Fife 7 years ago
Gillian Ogden
Head of Nursing, Planned Care,
NHS Fife
Submitted on 01/12/2016 at 16:54
Published on Care Opinion at 17:03


picture of Gillian Ogden

Dear sonnyboy

Thank you for your feedback about your recent endoscopy experience. I was sorry to read that this was the 3rd time this year that you have attended hospital and I can understand why you would be apprehensive about coming for a colonoscopy procedure.

It's nice to read that our staff were able to reassure and support you well from admission to discharge and I will be sure to pass on you kind comments to Callum, Suzie, Lanie, Claire and the rest of the team.

Your comment about the coffee and toast made me smile, I bet it tasted wonderful after fasting for such a period of time!

I hope that you have recovered well.

Kind regards

Gill Ogden

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