"I'm still waiting......"

I am sitting here waiting an hour after my appointment was due. I asked 45mins after my appointment was due and was told the doc was running 30mins late. Well that's not right. Another guy also asked about the late running of his appointment and the same receptionist run around like a headless chicken trying to get him seen as his appointment was 20mins before he was seen. If you have time time to sit and drink the free tea here then fill your boots. I'm self employed and had to cancel my client and have lost money because of the insane late running. What's the point of appointments if they are not going to even be close to the actual time. This is a joke and I'm sure the hospital will not reimburse the money I've lost this evening