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Great care after my seizure

Posted By weefifi

"Great care after my seizure"

About: Scottish Ambulance Service / Emergency Ambulance University Hospital Monklands / Emergency Department

(as the patient),

I had to be taken to Monklands Hospital, North Lanarkshire after a seizure at the weekend.

The ambulance staff were fabulous and the A and E staff were incredible. All staff were very helpful and attentive.. All the nurses and doctors who looked after me should be congratulated on their professionalism and kindness with myself and my husband.

I cannot praise them enough, well done!

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Responses

Response from Morag McGhee, Deputy Chief Nurse, University Hospital Monklands, NHS Lanarkshire 7 years ago
Morag McGhee
Deputy Chief Nurse, University Hospital Monklands,
NHS Lanarkshire

Submitted on 24/11/2016 at 17:18
Published on Care Opinion on 25/11/2016 at 09:23

picture of Morag McGhee

Dear weefifi

Thank you very much for sharing your experience within accident and emergency. I am delighted that staff showed professionalism and kindness to both yourself and your husband, I will ensure that I feedback your comments to all staff in the department.

Kind regards

Morag

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Response from Ruth Thompson, Chief of Nursing Services, Monklands Hospital, NHS Lanarkshire 7 years ago
Ruth Thompson
Chief of Nursing Services, Monklands Hospital,
NHS Lanarkshire

Submitted on 24/11/2016 at 18:45
Published on Care Opinion on 25/11/2016 at 09:23

picture of Ruth Thompson

Dear Weefifi

Thank you for taking the time to post your experience of care during your stay at Monklands Hospital.

I am delighted that your experience was so positive and both you and your husband were treated so well. Our staff realise coming to the Emergency Department is a very stressful time both for patients and their families and they try extremely hard to reduce stress levels which aids recovery. I will be delighted to pass on your kind comments to the ED team.

I do hope you are feeling better now.

Kind regards

Ruth

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Response from Martin Esposito, Consultant Paramedic - Major Trauma, Clinical Directorate, Scottish Ambulance Service 7 years ago
Martin Esposito
Consultant Paramedic - Major Trauma, Clinical Directorate,
Scottish Ambulance Service

Submitted on 25/11/2016 at 07:30
Published on Care Opinion at 09:23

picture of Martin Esposito

Dear weefifi

Thank you so much for sharing your story.

I was sorry to hear about your seizure. It must have been a very scary experience for you and your husband. It was really pleasing to hear about the care you received from the ambulance staff and the staff at Monklands Hospital. I do hope that you are recovering well.

Take care

Martin.

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