"Serious problems with Complaints process"

I went to the Royal Richmond Hospital. I talked about how I never got over how my former employer and local authority omitted allegations and misapplied the legal tests to the entire case. I talked about nightmares and how I was left in fear of those in authority positions. The Doctor diagnosed me with an adjustable disorder during the Appointment.

I complained to the Trust how information was not recorded accurately and how my medical notes were being falsified. After making the complaint, it felt like the Trust made my life even more difficult. It was placed on my electronic records that I have a Personality Disorder. During the Appointment I had pain in my spine, and severe mental distress from being homeless. However, no elimination was done and my life ruined.

I emailed staff member who initially said I could contact her. I told her I had an Appointment with the same doctor and I was scared but she ignored emails in relation to that.

I went to the Appointment with a carer/friend and after waiting an hour I was told I had no Appointment because I had cancelled. They withdrew services from me after making a complaint, put on my electronic medical records, refused to give a letter that evidenced my mental distress due to homelessness.

My complaint was delayed in response, parts of the complaint were not addressed and more significantly the Trust including the Richmond Home Treatment Team did not record accurately the severity of  my mental health. I believe genuine changes need to be made in practice for a real difference to be made to mental health