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"Great staff for my DEXA scan"

About: West Glasgow Ambulatory Care Hospital (Yorkhill)

(as the patient),

I attended Yorkhill for a bone density (DEXA) scan. I was very impressed by the pleasantness and helpfulness of staff and the whole atmosphere of the department. In particular I was impressed by Nurse Margaret who saw me after my scan. She explained everything very clearly and went through details of the scan with me afterwards including showing me the actual scans. It is rare to actually see scans for oneself and this was very helpful. I wish it could always happen. She also discussed medication with me, and when I told her that I was vegan she showed me a list of all the different calcium medications with details of ethical criteria. I have never come across this before in the NHS, or indeed anywhere, and it was extremely useful. I came away feeling well informed and that I had been very well cared for.

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 7 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 21/11/2016 at 09:25
Published on Care Opinion at 11:01


picture of Nicole McInally

Dear Platanthera

Many thanks for taking the time to post your kind words and feedback on Patient Opinion.

It is lovely to read such positive feedback about the way in which our staff, especially Margaret, treated you. It is good to hear that Margaret took the time to discuss your scan and your dietary requirements and that you left your appointment feeling well informed and cared for

I will ensure that your feedback is shared with the staff. They will be delighted to receive your feedback.

Best wishes

Nicole

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