This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"A faultless visit to CDU"

About: Queen Elizabeth Hospital Birmingham

My 89 year old mother was referred to The CDU department by her GP because of a nasty chest infection and I accompanied her as I am her son/carer. Naturally we were both apprehensive about the kind of service we would receive in the department. We need not have worried. I can say with hand on heart that from the second we arrived until the time we left, my mother was treated with superior care, kindness and professionalism from every single person we came into contact with. Blood tests, x-rays results were back within half an hour and the diagnosis and treatment were delivered in less than 2 hrs. We were able to have a consultation with 2 doctors before we left detailing the problem and the treatment required. I have no association with the hospital or anyone working there and this is a true review. As a point of interest, I have worked as a language tutor all over the world, most recently in Turkey for 19 months and I have estimated that the cost of the treatment there would be approximately 655 Euros (£560). Just a thought !

Thank you. (The department is not listed in the drop down ' which Department did you visit' hence the 'Don't know' choice )

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Queen Elizabeth Hospital 7 years ago
Queen Elizabeth Hospital
Submitted on 29/12/2016 at 11:20
Published on nhs.uk on 30/12/2016 at 01:30


Thank you for taking the time to feed back about your mother’s experience on the Clinical Decisions Unit at the Queen Elizabeth Hospital Birmingham. Please accept our apologies for the delay in responding. We are delighted to hear that you found your experience to be so positive, your kind words have been forwarded to the senior staff responsible for this ward so they can share them with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Thank you also for bringing to our attention the lack of the option to choose ‘CDU’ from the drop down list of departments, this has been forwarded to the web team here for action.

If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k