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"An excellent nurse looked after my dad"

About: University Hospital Hairmyres / General Medicine (Wards 9-12)

(as a relative),

My dad was in ward 13 for 3 weeks before he passed away, The nurses on the ward were very approachable, patient and calm with us and nothing no matter what is was we asked was a problem to them. There was one student nurse called Jamie who got to know my dad that well that he realised that on one occasion he knew there was something that just wasn't right with him and he alerted the nurses and Drs who managed to stabilise my Dad. When I came to visit after it he explained to me what happened. The Junior Dr came out and then told me. I did not take in what they were saying to me as the bedside manner they portrayed to me was very direct, cold and uncaring so I did not take the information in. I then asked to speak to Jamie again and he sat me down very calmly and explained everything back to me in a nice patient calm manner which enabled me to understand it better. We always knew when Jamie was on shift as my dad always looked so content and comfortable as he knew exactly what my dad liked as he took that time to know and understand his needs. I watched him with all the other patients and he was the same to them very caring patient and direct when needed he will be an absolute asset to any hospital that will be lucky enough to get him

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Responses

Response from Neil Ferguson, Service Manager Care of the Elderly, University Hospital Hairmyres, NHS Lanarkshire 7 years ago
Neil Ferguson
Service Manager Care of the Elderly, University Hospital Hairmyres,
NHS Lanarkshire
Submitted on 14/11/2016 at 15:49
Published on Care Opinion at 16:44


Dear "great nurse"

Thank you very much for taking the time to write to us about your Dad's experience within Ward 13. I was sorry to learn of his passing, but take heart in your positive accounts of the nursing care he received while in our ward.

Your special mention of the student nurse, Jamie, is particularly encouraging and I will be delighted to pass your message onto the ward to reiterate your positive comments.

This type of feedback always gives the whole team a huge boost!

Thanks again,

Neil

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