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My experience as an outpatient in the CIC

Posted By Nature Dancer

"My experience as an outpatient in the CIC"

About: Centre for Integrative Care (formerly Glasgow Homeopathic Hospital)

(as the patient),

I have been a patient with the Centre for Integrative Care for over 10 years. Over this period I have received consistently supportive, encouraging and individualised sessions which always result in me receiving treatment which continues to allow me to restore a comfortable and effective level of good health.

The level of attendance at my GP has dropped off significantly during my time as a patient at the CIC. However, over the past year unexpected situations resulted in my having to attend the GP and I can honestly say that each appointment has left me dissatisfied with the level of care and even concern about the chaos I received on one appointment. I have not seen the same GP twice in the past year and have stopped trying to make appointments to see my own GP. However, my GP continues to support my prescriptions for homeopathic remedies which allows me to continue to restore my level of well being outwith the surgery

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Responses

Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde 7 years ago
Lisa Ramsay
Patient Experience Public Involvement Team Support,
NHS Greater Glasgow & Clyde

I work in a small team within NHS Greater Glasgow & Clyde. Part of the team’s role is to support patients and carers through our feedback systems which will help to improve the services we provide. On Patient Opinion, I support Lorna Gray, Patient Experience Public Involvement Project Manager, and Niall McGrogan, Head of Patient Experience Public Involvement.

Submitted on 13/11/2016 at 21:46
Published on Care Opinion on 14/11/2016 at 13:55

Dear Nature Dancer

Thank you for taking the time to post on Patient Opinion. I am pleased to read about the care you have received at Centre for Integrative Care. I will ensure that your kind words are shared with the service.

As GPs are independent contractors, I would encourage you to highlight what you have been experiencing with your GP Practice with the Practice Manager, who should be able to address what you have raised here.

Best wishes
Lisa

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