"Frustrated and disappointed with the service"

I have appointments for three different services in Locala, podiatry, pain management and dietetics. When I need to call Locala in relation to these appointments I have to phone their centralised number. The person who answers takes a message and says someone should get back to me in three days. However, they seem to have little confidence that this will happen as they say if I haven’t heard back in three days that I need to call again. I think the onus should be on the service to get back to patients, rather than on patients to chase up their messages.

I feel very frustrated and disappointed with the service. There seems to me to be important gaps in their skills and processes and I think from a patient experience perspective it feels like Locala do not know how to support a patient’s needs.