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"Poor treatment for arm pain"

About: East Surrey Hospital / Trauma and orthopaedics

(as the patient),

I had an arm operation to insert a metal plate in 2014. All was well until June 2016 when some pains started so I saw my GP who referred me to the fracture clinic at East Surrey hospital. I had an appointment in September including x rays. The doctor I saw felt nothing was wrong at the fracture site so ordered an ultrasound examination. After six long weeks of waiting, I chased up the ultrasound exam and finally got some dates in November two months after the original appointment.

Strange to say the letter stated it would be a scan of my shoulder although there is no pain in my shoulder.

The pain can be quite bad especially at night when I move over in bed it hurts.

I think the hospital has not done well in solving my medical problem. Why has the hospital taken so long to arrange an ultrasound appointment and why am I under the care of a different consultant when the surgeon who performed the operation in 2014 is still working at the hospital and would be the obvious person to take on my case? ? ?

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Responses

Response from Ellie Kinch, Service Manager, Surgery, Surrey and Sussex Healthcare NHS Trust 7 years ago
Ellie Kinch
Service Manager, Surgery,
Surrey and Sussex Healthcare NHS Trust
Submitted on 10/11/2016 at 10:57
Published on Care Opinion at 11:00


Dear localman,

I am sorry to hear about your unacceptable wait for an ultrasound scan and also that you were not booked to see a doctor who had previously treated you.

Sometimes patients are offered appointments with different doctors in order to ensure they are seen at the earliest opportunity and this may be the situation in your case.

If you would like to contact me at eleanor.kinch@sash.nhs.uk I can investigate and ensure that we learn from your experience.

Kind Regards

Eleanor Kinch

Service Manager - Surgery

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