"lack of communication in urology"

afdter visiting the central treatment suite at end of aug 2016 for a cystoscopy The 2nd one in 3 weeks - the first cystoscopy was not performed as we were told my elderely disabled mum could not have the procedure as she had a urine infection.

they still let her struggle to get undressed and wait around and then told her she could not have cystoscopy. - she would have to return in 3 weeks after taking antibiotics.

the 2nd time we visited, we saw staff njurse who booked us in, mum got undressed and waited and was told to empty her bladder prior to cystoscopy,

However the registrar we were seeing on that day then informed us that she wsould need to provide a urine sample, she could not as she had just emptied her bladder and could not do another wee as she has kidney problems and it takes about 2 hours or more before she can wee. My mum was getting more and more upset and felt humiliated as she could not provide another urine sample. The registrar said we could wait around for 4-6 hours and they may be able to perform cystoscopy in the afternoon (it was only 10am at this point) this is outrageous.

If they had requested mum to do a sample when we were booked in, there would have been no need for the upset that occurred afterwards.

we received no apology from the registrar and after trying to liasse with pals regarding this incident, we still have not received any communication from urology.

pals informed us on 27th sept that we had yet another cystoscopy booked but we did not receive a letter, and after trying to contact the cts all day on the 28th by phone and leaving voicemails, no one bothered to get back to us so we did not know if the appt was viable or not so we did not attend.

i have suggested previously that all persons attending for cystoscipy should bring in a sample and this should be written on their appt letter - if this had happened there would have been no need for the unfortunate incident that occurred,