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No communication, told conflicting info

Posted By Tedroy

"No communication, told conflicting info"

About: Liverpool Womens Hospital / Gynaecology

(as the patient),

Didn't inform us of how long to take medication for. Told that they phoned us, when they didn't numerous times. Never left messages when they did call. Fragmented services. Some  of the staff that we've met really good, some really rude.

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Responses

Response from Liverpool Womens Hospital 7 years ago
Liverpool Womens Hospital

Submitted on 21/10/2016 at 10:34
Published on Care Opinion at 13:03

Dear Patient,

We are sorry to hear that you feel let down by the service that has been provided and we apologise for any distress this has caused you. Feedback is very important to us and this helps us to improve the services for our patients

We would like the opportunity to investigate your concerns in more detail. We would be grateful if you could contact the Patient Advice and Liaison Service at the hospital - we are open 8.30am - 4pm Monday to Friday on 0151 702 4353 or we can be contacted by email at PALS@lwh.nhs.uk

Kind regards

Patient Experience Team

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