"Suggestions to improve the waiting area"

About: Arrol Park Resource Centre Arrol Park Resource Centre Ayr KA7 4DW

Posted by Barnacle (as the patient), 7 years ago

Great support given by my therapist at Arrol Park. A suggestion I've thought for a while involves the waiting room. The repetitive loop of blood donation and old see me appeals needs to be changed. It can be quite anxiety provoking to hear constantly. Also I think having women's magazine's with loads of weight loss tips is inappropriate considering the amount of client's attending with eating disorders. Lastly the leaflets need updates and replenishing.

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Eunice Goodwin

Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,

NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 19/10/2016 at 13:20

Published on Care Opinion at 16:03

Dear Barnacle,
Your suggestions seem absolutely sensible. I will pass this to the manager and I am sure they will take your suggestions on board. Thank you for your great advice.
Best wishes,
Eunice

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Update posted by Barnacle (the patient) 7 years ago

Thank you for your timely response. Very impressed and I feel listened to.
Best Wishes.

Eunice Goodwin

Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,

NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 19/10/2016 at 17:00

Published on Care Opinion on 20/10/2016 at 11:29

You are most welcome and it is good to hear, thank you
Eunice

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Eunice Goodwin

Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,

NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 26/10/2016 at 15:57

Published on Care Opinion at 16:32

Dear Barnacle,
Good news, as a result of your post, this has been addressed. It seems this TV was on groundhog day, as you say, on a repeating loop. It has been turned off temporarily and there is now a radio providing back ground music until the TV is fixed. The leaflets are being updated as we speak and the magazines, when possible, will be replenished. (These are usually staff cast-offs).
Thank you again for your feedback.
best wishes,
Eunice

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Update posted by Barnacle (the patient) 7 years ago

This is fantastic to hear. Thank you for listening and responding so quickly. Very much appreciated.

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