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shame you can never talk to someone who cares

Story from nhs.uk

"shame you can never talk to someone who cares"

About: Croydon University Hospital / Ear, Nose and Throat

having been referred to St Georges hospital by my ent consultant who also works at that hospital ....I now can,t get back to them regarding contradictory recommendation by their collegue

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Response from Hilary Frayne, Head of Nursing for the Emergency Department, Croydon Health Services 7 years ago
Hilary Frayne
Head of Nursing for the Emergency Department,
Croydon Health Services

Submitted on 14/10/2016 at 12:38
Published on Care Opinion at 14:45

Dear Mr Goodinson

I am very sorry that you are currently experiencing difficulties between ENT services at this hospital and St George's

If you are able to contact our PALS office with more information I will be happy to ensure that this matter is resolved. Our PALS office may be contacted by telephone on 020 8401 3210 or by email at ch-tr.pals@nhs.net. The office is open during the week from 9am to 4:45pm.

Kind Regards

Hilary Frayne, Head of Nursing for Patient Experience and Quality

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