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Terrible

Story from nhs.uk

"Terrible"

About: Buckland Hospital

Looks good from the outside but completely different story when you step inside. The staff are rude and seem uninterested. In fact the whole place is under used and just has an air of despair about it.

The old Buckland was very good and offered good service to patients but this new hospital is terrible.

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Responses

Response from Sally Smith, Chief Nurse and Director Of Quality, East Kent Hospitals University NHS Foundation Trust 7 years ago
Sally Smith
Chief Nurse and Director Of Quality,
East Kent Hospitals University NHS Foundation Trust

Submitted on 31/05/2016 at 16:33
Published on Care Opinion at 16:51

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Dear Ms Richards,

I am so sorry to hear of your experience with us at Buckland Hospital. This is not the customer care we expect, so I appreciate you taking the time and trouble to let us know.

I do hope the remainder of your time there went well for you.

Best regards,

Sally

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