"Endoscopy department has administrative problems"

Two problems:

first, it took a full month just to get a date for an appointment. My GP's surgery chased. And I also followed up. But kept being told that the referral fax had not been received.

Second, nearly 7 weeks after the endoscopy, still no sign of the test results. I understand that my GPs surgery has chased. I have also telephoned, although I have not managed to get through to the people responsible. And a message left on the answerphone – as instructed – was never replied to.

The time wasted with incompetent administration must cost the NHS a lot of money. Perhaps some basic training in admin would be useful.

The endoscopy itself was fine.