"Physiotherapy"

I found my physiotherapist a bit rude and standoffish, I didn't feel comfortable at all. Reception staff were quite rude, not saying "please" or "thank you". I felt that my symptoms were not well looked into and when I told the receptionist I may have trouble attending the next appointment due to me starting a college course, and the receptionist was very expressionless with me as if it was all my fault that I had somewhere else to be and did not offer me any alternative appointment.