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My stay at queens

Story from nhs.uk

"My stay at queens"

About: Queen's Hospital (Romford)

A/e reception staff very rude and unhelpful then few months later was admitted for my op food was very bland and unappetising water changed just once a day so in warm weather not very nice Toilets very dirty and smelly bathrooms the same Nursing staff very nice considering how busy they are

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Responses

Response from Queen's Hospital 9 years ago
Queen's Hospital

Submitted on 12/09/2014 at 14:31
Published on nhs.uk on 13/09/2014 at 04:00

Thank you for your comment on NHS Choices. I am sorry you found our Emergency Department reception staff to be rude – this is totally inexcusable and the food to bland and that the water was only changed once. It is also unacceptable that you found our toilets to be dirty and smelly. In order to be able to investigate this further I need some more details. Please contact me via our PALS team on 01708 435 454 or email PALS@bhrhospitals.nhs.uk so I am able to investigate this for you. I am however pleased that you found our nursing staff to be very nice, I will enjoy feeding that back to them – they do work very hard. Yours sincerely, Flo Panel-Coates Chief Nurse

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