"Exceeding 4 hours in A&E"

My mother was taken from her care home by my brother, as the home thought she may have fallen and injured her wrist as it was swollen. She unfortunately suffers from Alzheimer's. As you can imagine a 4 hour wait in A&E was very traumatic for them, made worse when she was taken to a ward, to massage the hospital figures so that the hospital wouldn't loose revenue by exceeding the 4 hour ruling - at least this is what a member of staff told my brother. Appalling! I will be writing to the Minister of Health!