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"Recovery Post Stroke"

About: Countywide Community Care Service Delivery Unit / Community Stroke Service Worcestershire Royal Hospital / Accident and emergency

(as the patient),

In August last year I had a minor stroke. It affected my face, speech and my right side, in particular my arm and hand. It was a scary time and a shock to wake up unable to speak. It all feels a bit surreal now.

My partner called an ambulance and they came very quickly. Two lovely paramedics hooked me up and very quickly decided I needed to go to hospital. By this time my speech was recovering somewhat and i could communicate a little. The ambulance staff were amazing.

At WRH they were ready for me and I was very quickly seen and given blood thinning medication and a CT scan. The hospital staff were also amazing. I was discharged later the same day but i felt worse over night and so was re-admitted spending a night in hospital before going home the next day to await a MRI scan.

Soon after I got home I was given an appointment to see the Community Stroke Team at  The Princess of Wales. I didn't know what to expect but what lovely people! (Louise and Lucy and, I think, a student called Emily?) 

I felt so supported and really listened to. I was given a lot of information to take home and signed up for 'Living Well After Stroke'  teams meetings which were very useful. 

My main concerns at the time were the impact on my singing and playing of musical instruments. The team arranged home visits from OTs and speech therapists which really helped and I'm pleased to say that I'm doing well in both areas thanks to a lot of help from Jessica amongst others.

I cannot praise the staff of the Community Stroke Team enough - such a brilliant service.

My GP was also supportive although I did have to photocopy my discharge details from WRH as he wasn't sent them. He was also not happy with the information contained in them. I was also told, at WRH, that I would be called for an out patients appointment which hasn't happened yet nearly 5 months later - this is the only possible complaint I could have though it seems churlish as every one of the NHS staff and every service did what was needed in a timely way to keep me well.

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Responses

Response from Julie Webber, Lead Nurse for Patient Experience, Worcestershire Acute Hospitals NHS Trust last week
Julie Webber
Lead Nurse for Patient Experience,
Worcestershire Acute Hospitals NHS Trust
Submitted on 15/01/2026 at 17:55
Published on Care Opinion at 17:55


Good evening Andy

Thank you very much for your feedback. I will ensure this is passed on to the WRD ED department.

Regarding your outpatient appointment can I suggest you contact our PALS department on the contact details below providing them with your full name and DOB (NHS number) if you have it and they can then follow up your appointment.

Again thank you for taking the time to feedback it is appreciated by the staff.

PALS details are as follows - email is probably your best option

Worcestershire Acute Hospitals NHS Trust

PALS Department, 3 Kings Court (First Floor), Charles Hastings Way, Worcester, WR5 1DD

Ext: 38690

Team Email: wah-tr.pals@nhs.net

kind regards

Julie Webber

Lead Nurse for Patient Experience

WAHT

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Update posted by Andywf (the patient)

Thank you so such for such a swift reply. Yet another tick in the NHS's plus box!

Once again I'd like to stress how impressed I was with everything about my care.

I will do as you suggest but I don't want anyone to get the impression that I'm not happy. To be honest I could have chased this up myself a while ago

Response from Sarah Hudson, Integrated Service Lead for Stroke, Herefordshire and Worcestershire Health and Care NHS Trust, Herefordshire and Worcestershire Health and Care NHS Trust last week
Sarah Hudson
Integrated Service Lead for Stroke, Herefordshire and Worcestershire Health and Care NHS Trust,
Herefordshire and Worcestershire Health and Care NHS Trust
Submitted on 16/01/2026 at 07:41
Published on Care Opinion at 07:41


picture of Sarah Hudson

Hello Andy

Thank you so much for taking the time to post your experience. It truly means a lot to me and the team - especially when this kind of feedback is such a morale boost for staff working in such a challenging climate. It makes all the hard work feel so much more valued.

Experiencing a stroke is such a bolt out of the blue and completely traumatic for both the person and wider family. We always endeavour to take an approach which appreciates this. I'm delighted that your initial stroke assessment appointment felt as it should - that you were supported and listened to. Running these stroke clinics as a way of assessment is a new initiative, so great to get feedback on this.

I'm also really pleased to hear that your rehabilitation was based on your personal goals of returning to doing that which is important to you - singing and playing your instruments. We want all our patients to experience individualised rehabilitation, agreed collaboratively.

I always send all feedback to all of our staff, but I'm sure that Louise, Lucy, Emily and Jessica in particular will have a smile on their face today!

In terms of not having had a follow-up Consultant appointment, I can see that you have received advice about this and hope that this is fruitful.

I wish you all the best in your continued recovery - and thank you again for this feedback

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Response from Julie Webber, Lead Nurse for Patient Experience, Worcestershire Acute Hospitals NHS Trust last week
Julie Webber
Lead Nurse for Patient Experience,
Worcestershire Acute Hospitals NHS Trust
Submitted on 16/01/2026 at 18:13
Published on Care Opinion at 18:13


Good evening Andy

no problem your welcome, I am sure PALS will be happy to assist following up your appointment on your behalf.

Best wishes for your onward care

Kind regards

Julie Webber

Lead Nurse for Patient Experience

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