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"They were all amazing"

About: Heavitree Hospital / Day surgery

(as a service user),

I was in the Heavitree day care unit, having an operation. I can not fault any of the staff from start to finish... They were all amazing. I had the exact same procedure a year ago but in a different hospital/county and Exeter Heavitree staff smashed it out of the park compared to them.

I felt very comfortable, I never had to ask for anything because they were on top of it constantly and it was so nice to be able to actually sit and chat with the staff. Unfortunately I can't remember my nurse's name, but she was amazing and made the recovery from the anaesthetic a dream.

The anaesthetist was amazing too. Explained everything fully and made me feel very comfortable before and during the procedure. She even popped in afterwards to see how I was feeling. Hayley, that popped her head in after the operation to see how I was, was enough to put a smile on my face too.

The surgeon and her trainee came in before and after the procedure and again..... amazing. The whole team getting me ready in the room before the operating theatre was brilliant too. Everyone had a laugh, distracted me from what was coming and I honestly can't fault anything.

A massive thank you to the entire team that worked on this day and made everything as enjoyable as it could be, from the conversations, the laughs and the general overall care. I hope they all have a nice Christmas and keep up the awesome work everyone.

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Responses

Response from Dawn Crudge, Clinical Matron - Community Day Surgery Units, Heavitree, Tiverton and Exmouth Day Case Units, Royal Devon University Healthcare NHS Foundation Trust 6 days ago
Dawn Crudge
Clinical Matron - Community Day Surgery Units, Heavitree, Tiverton and Exmouth Day Case Units,
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 27/11/2025 at 13:43
Published on Care Opinion at 13:43


Dear Mknig

Thank you so much for taking the time to share such thoughtful feedback. We are truly delighted to hear that your experience at the Heavitree Day Care Unit was so positive and that our staff helped you feel comfortable, cared for, and supported throughout your procedure.

Your kind words about the nurse, anaesthetist, Hayley, the surgeon and trainee, and the whole theatre team mean a great deal. It’s wonderful to know that their professionalism, compassion, and good humour made such a difference to your recovery and overall experience.

We will make sure your thanks are passed on to the entire team—you’ve captured beautifully the spirit of care and dedication they strive to provide every day.

On behalf of everyone here, thank you again for your heartfelt message. We wish you a joyful Christmas and continued good health.

Dawn Crudge

Clinical Matron

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