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She really helped at one of the most difficult times of my l...

Posted By Octoberk8

"She really helped at one of the most difficult times of my life"

About: Forth Valley Royal Hospital / Maternity unit

(as a service user),

During my pregnancy I was attending appointments with the midwife and consultants at Larbert hospital to monitor my babies growth. 

All of the staff were amazing, from the receptionist to the consultants, they were all professional, friendly and caring.

I would like to provide a special mention to Ruth the midwife who provided an exceptional level of care to me. I was going through a  difficult time as my mum has been diagnosed with terminal cancer, and Ruth not only supported and reassured me about my baby but also supported me in looking at services that might be able to help with dealing with grief. She went above and beyond to ensure that I had the right level or support and was so caring and compassionate. She really helped at one of the most difficult times of my life and I hope she is recognised for the amazing work she does. Thank you Ruth.

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Responses

Response from Alana Harrower, Department Manager/Senior Midwife/Best Start Project Lead, Women, Children & Sexual Health, NHS Forth Valley last week
Alana Harrower
Department Manager/Senior Midwife/Best Start Project Lead, Women, Children & Sexual Health,
NHS Forth Valley

Submitted on 27/11/2025 at 15:10
Published on Care Opinion at 15:10

Dear Octoberk8.

Thank you so much for sharing your experience with us. We are delighted to hear that the team provided the care and support you needed during such a challenging time. Your kind words about the professionalism and compassion shown by all staff, from reception to consultants, mean a great deal.

We are especially grateful for your recognition of Ruth’s exceptional care. It is clear that Ruth went above and beyond to support you, not only with your pregnancy but also in helping you navigate the emotional impact of your mum’s diagnosis. Her dedication to ensuring you felt reassured and connected to the right services reflects the values we strive for every day.

Your feedback will be shared with Ruth and the wider team so they know the positive difference they have made. Thank you again for taking the time to write this – it helps us continue to provide compassionate, person-centred care.

Alana Harrower

Department Manager / Senior Midwife

NHS Forth Valley

alana.harrower@nhs.scot

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