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"Lack of perinatal mental health support during pregnancy"

About: Assessment teams / Merton Assessment Team Community mental health services / Community mental health teams

(as a service user),

Really poor experience with perinatal mental health. I asked for a referral during my booking appointment due to my history of previous perinatal depression. I had to wait months for any kind of contact. Then I had a meeting with a mental health nurse who I found to be quite poorly trained and left me feeling more anxious/hopeless than I did before. Over the subsequent months, this sadly became a trend. 

I went through multiple emotionally painful assessments (especially as I was experiencing spousal emotional abuse during the same time and receiving support from a different victims support team and social services). Absolutely nothing came back from those assessments. Promises were made and not kept, everything I was sharing was going into a black hole with zero feedback or follow up. Talking to my mental health nurse was making me feel even worse - they were unable to share any kind of feedback or even verbalise plans or share whatever little information they had. I was eventually told that I'm on a wait-list to see a clinician, but it won't happen until after birth. I asked multiple times to see a psychiatrist to talk about medication, but also received no feedback/follow up. I was being asked about how they could support me, only to be told no to every request I had. It also was completely unclear to me what the team can actually offer beyond assessments and making me feel even worse. 

I eventually (eight months pregnant) asked my midwife for another referral to a different trust because I felt that my trust had been betrayed and I had no confidence in st George's team being able to deliver care or support. Of course, I was told that it's not possible and if I want any chance of support, I have to continue with my community team. I couldn't even request a different mental health nurse. I had no direct line to contact the service, advocate for myself or ask for an advocate. 

Eventually, whatever steps my midwife took on my behalf paid off and I got some engagement. A week before birth I finally saw a psychiatrist after being scheduled in a last minute appointment. In reality, I didn't even need to be there because nothing that I tried to say mattered - their opinion was fully formed, I felt they were not at all responding to what I was saying or sharing, and left me feeling judged.

I felt I was not being assessed, I felt I was being judged and belittled. At three separate occasions I shared that I had severe side effects to medication before - not once did they ask about what my side effects actually were, only said that every single medication has side effects. Within 15-20 minutes I was told that I will need to be on antidepressants my whole life - just a reminder, I went through spousal abuse that landed me in A&E, and then I was unable to get care for months. Yes, I'm unhappy and angry, but it doesn't make me crazy. Eventually, I just stopped talking and nodded my head in agreement to everything they said because there was no point in me weighing in - I felt nothing I said mattered. 

I feel completely betrayed and hopeless. I'm very disappointed in the perinatal mental health services in general and this team in particular. I am worried about the future and I feel that I have no one I can rely on. In my experience, this team is absolutely not fit for purpose and in my case it's done more harm than good. 

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Responses

Response from Jane Healey, Quality Governance Lead (Complaints), South West London and St George's Mental Health NHS Trust 4 hours ago
Jane Healey
Quality Governance Lead (Complaints),
South West London and St George's Mental Health NHS Trust
Submitted on 25/11/2025 at 12:49
Published on Care Opinion at 12:49


Dear Perinatal

My name is Jane and I am one of the Quality Governance Leads for the Trust. I am so sorry to read of your negative experience with our service and that you were left feeling so unsupported.

We would be happy to look into this matter for you if you feel able to provide more information. Please contact our Complaints Team by email to complaints@swlstg.nhs.uk or by phone on 0203 513 6150 and we can then take this forward.

Once again, I am so sorry that you had this experience and I would like to thank you for taking the time to raise this with us

Kind regards

Jane

Jane Healey

Quality Governance Lead (complaints)

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