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Appreciation of staff

Posted By Jakob

"Appreciation of staff"

About: Scottish Ambulance Service / Emergency Ambulance Trauma & orthopaedics / Orthopaedic National Treatment Centre Victoria Hospital / Accident & Emergency Victoria Hospital / Trauma & orthopaedics

(as the patient),

I had a knee replacement in August and I have to say the care I received from everyone at the NTC, Victoria Hospital in Kirkcaldy was excellent.

Unfortunately, I had a couple of setbacks, the latest at the start of the month,  resulting in me being taken to the A&E at Victoria Hospital by ambulance. I was screaming in pain and I have to thank the paramedics for helping me during that journey and admission to the hospital. Thank you Alan and Hannah from the Cowdenbeath Ambulance Depot.

In A&E I was tested and had fluid drained from my knee and eventually admitted to Ward 33. I have to thank all the staff at A&E who eased my pain and were so kind.

I spent the next six days in Ward 33. While there, tests were being carried out on my knee fluid to check for any concerns. I have to say the kindness and consideration shown by every single person who worked on the ward during that time was first class. Everyone took time to make sure I was being cared for 100 per cent. I have to give an  enormous thank you to all the Ward 33 staff for their kindness and their help in making my stay comfortable.     

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Responses

Response from Emma Crielly, Charge Nurse, Ward 33, NHS Fife 3 days ago
Emma Crielly
Charge Nurse, Ward 33,
NHS Fife

Submitted on 28/11/2025 at 13:00
Published on Care Opinion at 13:00

Dear Jakob,

Thank you so much for taking the time to share your experience with us. We are delighted to hear that the care you received at the National Treatment Centre and during your stay in Ward 33 met your expectations, and that our team was able to support you through what sounds like a very challenging time.

We truly appreciate your kind words about the paramedics, the A&E team, and the staff on Ward 33. Your feedback will be shared with everyone involved, as it means a great deal to know that their efforts made a positive difference to your comfort and recovery.

We understand how difficult setbacks can be, and we are glad that you felt cared for and supported throughout your admission.

Wishing you continued progress in your recovery.

Take Care,

Emma Crielly,

Charge Nurse, Ward 33, Victoria Hospital

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Response from Esther Davidson, Senior Charge Nurse, Accident & Emergency, NHS Fife yesterday
Esther Davidson
Senior Charge Nurse, Accident & Emergency,
NHS Fife

Submitted on 30/11/2025 at 10:15
Published on Care Opinion at 10:15

Thanks for taking the time to give such positive feedback, I will ensure it is passed on to the ED team

Kind regards

Esther

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Response from Marie Kennedy, Patient Experience Manager, Corporate Affairs, Scottish Ambulance Service 4 hours ago
Marie Kennedy
Patient Experience Manager, Corporate Affairs,
Scottish Ambulance Service

Submitted on 01/12/2025 at 09:55
Published on Care Opinion at 09:55

picture of Marie Kennedy

Dear Jakob,

Thank you for sharing your experience in such detail. I see that your feedback relates to a number of services. I'm responding on behalf of the Scottish Ambulance Service.

We’re so sorry to hear about the pain you were in, but very glad that Alan and Hannah from our Cowdenbeath Ambulance Depot were able to support you during what must have been an extremely difficult time. Your kind words will mean a lot to them.

If you’re happy to do so, please email sas.feedback@nhs.scot with your name, the date, time and address of the call out, and your Care Opinion username. This will allow us to match your message with the crew and share your appreciation directly with them.

Wishing you continued progress in your recovery.

Warm wishes,

Marie

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