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"You are all a credit to the nursing profession"

About: Lagan Valley Hospital / Outpatients Lisburn Community Services / Diabetes Nursing Services

(as a service user),

I attended my diabetes outpatient's appointment at Lagan Valley Hospital recently. The staff at the diabetic clinic from the consultant Dr Harding, to the diabetes specialist nurse Kate (and student nurse from QUB on placement, apologies I didn't get her name) and the dietician Danny and student dietician Zoe were so helpful and professional. 

Whilst sitting in the clinic waiting area I became unwell very unexpectedly, which was quite stressful for myself and I just wanted to say a huge thank-you to the brilliant treatment room nurses who looked after me and put me at ease. They were so attentive, professional and skilled and made sure I was well enough to leave after my appointment and even got me some tea and biscuits and walked me to the front door.  Their quick actions, knowledge, compassion and kind words really helped to diffuse quite an anxiety provoking experience for myself.  I felt listened to, valued and that I experienced exceptional care, despite the busy hospital setting.

So thank you to Linda, Catherine, Emma, Alphonsa and student nurse Charlie from QUB, you are all a credit to the nursing profession and the SE Trust and deserve this praise and recognition for the hard work that you do. Kindest regards. 

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Responses

Response from Caryn McMurray, Deputy Sister, Outpatients, South Eastern HSCT 11 hours ago
Caryn McMurray
Deputy Sister, Outpatients,
South Eastern HSCT
Submitted on 26/11/2025 at 09:19
Published on Care Opinion at 09:19


Good morning BBAR,

My name is Caryn, I am one of the Deputy Sisters in the Outpatient Department in Lagan Valley Hospital.

I would like to thank you for taking the time to write about the experience that you had whilst in Outpatients. I am sorry to hear that you became unwell in the department.

I am so glad that when you become unwell you were made to feel safe, and that the nursing staff treated you with kindness, compassion, and with their expertise.

I will make sure to pass on your thanks to all the staff that were involved in your care. I really appreciate you taking the time to tell us about your experience, and our staff will be pleased to hear that their care made a difference.

Kind regards

D/Sr Caryn

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by BBAR (a service user)

Hi Caryn,

Thank you for your response. It's no problem at all highlighting the kindness and care I was shown. They are such a great team and knew exactly what do. I felt I could approach them and they listened to me and got me sorted. Please let them know. They were so helpful and just lovely. Kindest regards B.

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