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Winter flu vaccines

Posted By Champagne55

"Winter flu vaccines"

About: Adult Health & Support Services / Vaccinations Service General practices in Lanarkshire

(as a relative),

My brother and husband are both over looked in the system to receive appointment for the winter vaccines every year.  This has been an ongoing issue since Covid vaccine appointments were introduced, due to an error in our GPs system. 

Both have health issues to support having the vaccines. 

We make an appointment independently but don't feel we should have to do this. 

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Responses

Response from Tobias Tipper, General Manager, Covid Vaccination Programme , Vaccinations Service, South Lanarkshire University Health and Social Care Partnership 2 months ago
Tobias Tipper
General Manager, Covid Vaccination Programme , Vaccinations Service,
South Lanarkshire University Health and Social Care Partnership

Submitted on 26/11/2025 at 11:08
Published on Care Opinion at 11:08

Dear Champagne55,

Thank you for taking the time to let us know about this, and I am very sorry this has been an ongoing problem for both your brother and your husband.

I appreciate how frustrating it must be to have to arrange appointments yourselves every year, particularly when they have health conditions that mean they should be invited routinely.

I would like to look into this further to understand what is happening and try to prevent this recurring. To do that, I would be grateful if you could ask your husband and brother to contact our Patient Affairs team, who can take their details securely and ask me to review this.

You can contact Patient Affairs on patientaffairs@lanarkshire.scot.nhs.uk.

Best Wishes

Tobias Tipper, General Manager

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Response from Susan Frew, Vaccination Services, South Lanarkshire University Health and Social Care Partnership 2 months ago
Susan Frew
Vaccination Services,
South Lanarkshire University Health and Social Care Partnership

Submitted on 26/11/2025 at 18:14
Published on Care Opinion on 27/11/2025 at 08:15

Thank you for getting in touch and sharing your concerns. I’m very sorry to hear that your brother and husband have experienced ongoing difficulties in receiving vaccine appointments. I completely understand how frustrating this must be, especially given their health needs. Please accept our sincere apologies for the inconvenience this has caused.

I want to assure you that we are committed to investigating this matter further. We will raise this with the relevant teams, to enable us to do this; can you email NHSLANVacServ.AdmSupt@lanarkshire.scot.nhs.uk and provide contact details.

In the meantime, thank you for continuing to make appointments independently — we understand this is an extra step for you, and we will work towards remedying.

Thank you again for bringing this to our attention and we look forward to hearing from you.

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