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"Patient Waiting Time Failure"

About: Crosshouse Hospital / Trauma & orthopaedics

(as the patient),

After suffering with extreme pain back in 2006 I eventually received my 1st total hip replacement in 2018 with the knowledge that i would eventually require a second total hip replacement on my other hip. I managed to soldier on until 2022 when I then met with the consultant who sent me for an MRI. I was under the impression I was on a waiting list for surgery following the MRI in 2022.

Fast forward to April 2025 when I then contacted the hospital to enquire as to my status on the waiting list, only to be total that the MRI results had not reached the consultant and I had not been placed on the waiting list for surgery. Following my enquiry, I received an apology letter and received an appointment to again meet with the consultant to have another x-ray, after which they agreed to add me to the urgent waiting list for surgery (June 2025).

Once again after not receiving any further notice, I contacted the consultant's secretary, only to be told that I had not been added to the priority waiting list.

I now find myself after 3 years of waiting following my initial appointment with this consultant and nearly 20 years of pain that my mobility is now so bad I am unable to live a meaningful life.

After receiving such great care over the past few years on other health related issues, I have lost all of the respect I had the NHS as it is no longer patient focused and relies on the patient to constantly check on NHS managed waiting times. 

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Responses

Response from Karen Andrews, General Manager, Surgical Services, Surgical Services, Ayr Hospital, NHS Ayrshire and Arran less than an hour ago
Karen Andrews
General Manager, Surgical Services, Surgical Services, Ayr Hospital,
NHS Ayrshire and Arran
Submitted on 21/11/2025 at 10:55
Published on Care Opinion at 10:55


I am extremely sorry to read your experience within our orthopaedic service.

If you would like to get in touch with me direct on the following email I would be happy to look into this further for you to try to understand what has happened.

Email: Karen.andrews@aapct.scot.nhs.uk.

I look forward to hearing from

kind regards

Karen Andrews, General Manager

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