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"Patient Waiting Time Failure"

About: Crosshouse Hospital / Trauma & orthopaedics

(as the patient),

After suffering with extreme pain back in 2006 I eventually received my 1st total hip replacement in 2018 with the knowledge that i would eventually require a second total hip replacement on my other hip. I managed to soldier on until 2022 when I then met with the consultant who sent me for an MRI. I was under the impression I was on a waiting list for surgery following the MRI in 2022.

Fast forward to April 2025 when I then contacted the hospital to enquire as to my status on the waiting list, only to be total that the MRI results had not reached the consultant and I had not been placed on the waiting list for surgery. Following my enquiry, I received an apology letter and received an appointment to again meet with the consultant to have another x-ray, after which they agreed to add me to the urgent waiting list for surgery (June 2025).

Once again after not receiving any further notice, I contacted the consultant's secretary, only to be told that I had not been added to the priority waiting list.

I now find myself after 3 years of waiting following my initial appointment with this consultant and nearly 20 years of pain that my mobility is now so bad I am unable to live a meaningful life.

After receiving such great care over the past few years on other health related issues, I have lost all of the respect I had the NHS as it is no longer patient focused and relies on the patient to constantly check on NHS managed waiting times. 

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Responses

Response from Karen Andrews, General Manager, Surgical Services, Surgical Services, Ayr Hospital, NHS Ayrshire and Arran 3 hours ago
Karen Andrews
General Manager, Surgical Services, Surgical Services, Ayr Hospital,
NHS Ayrshire and Arran
Submitted on 21/11/2025 at 10:55
Published on Care Opinion at 10:55


I am extremely sorry to read your experience within our orthopaedic service.

If you would like to get in touch with me direct on the following email I would be happy to look into this further for you to try to understand what has happened.

Email: Karen.andrews@aapct.scot.nhs.uk.

I look forward to hearing from

kind regards

Karen Andrews, General Manager

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