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"Exceptional Care"

About: Scottish Ambulance Service / Emergency Ambulance

(as a relative),

My Father, recently required hospital care due to a significant fracture. He was discharged home with some Rehab support. Unfortunately, he became physically unwell. The GP was unable to attend and he is unable to attend a practice currently.  He deteriorated rapidly and we had to call 999. The paramedics were fantastic and they contacted the OOH GP service, who agreed to attend my Father's home.

Both my Father and I, can't adequately described in words, the care and compassion shown by Dr Sho from the service. She took so much time with my father, chatting to him and listening to his bygone stories. His little dog, Frankie, adored her and we think the feeling was mutual! 

In our opinion,  this Dr is exceptional and my Father wished I reiterate, that he has never experienced such care and kindness from a Dr. Her approach made the world of difference to my dad, whom despite a nasty infection, felt reassured and cared about 

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Responses

Response from Marie Kennedy, Patient Experience Manager, Corporate Affairs, Scottish Ambulance Service 8 hours ago
Marie Kennedy
Patient Experience Manager, Corporate Affairs,
Scottish Ambulance Service
Submitted on 18/11/2025 at 09:39
Published on Care Opinion at 09:39


picture of Marie Kennedy

Thank you for sharing your experience with us, Mrs SFC.


I see that your feedback relates to a number of services. I'm responding on behalf of the Scottish Ambulance Service.

It’s wonderful to hear that the paramedics were able to respond quickly and provide the support your father needed during such a worrying time. Your kind words about their care and compassion will mean a great deal to them.

If you’re happy to do so, please email sas.feedback@nhs.scot with your name, date, time and address of the call out, along with your Care Opinion username. This will help us match your story to the crew and share your appreciation with them.

Thank you again for taking the time to write such a thoughtful post. We wish your father a smooth recovery and hope Frankie is keeping him company.

Warm wishes,
Marie

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