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My treatment was first class

Posted By Wemyss

"My treatment was first class"

About: Trauma & orthopaedics / Orthopaedic National Treatment Centre

(as the patient),

I recently attended the NTC, Victoria Hospital in Kirkcaldy, Fife, for a full knee replacement.

My treatment both in the lead up to my visit and through my whole operation experience at the hospital was first class.

Everyone was amazing but I would particularly like to thank Tanya who checked me in on arrival, explained what would all be happening, and introduced me to other members of staff through the process and then took me through to my lovely room.

Also special mention to James who came down to take me up to surgery and kept me calm, keeping me informed until I was lying back listening to my playlist as things got underway.

The facility itself is spacious and well designed, I particularly noticed the artwork visible from the trolley looking up as I was wheeled along.

If I could come back and give every member of staff a big hug I would do.

Well done all.

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Responses

Response from Tanya McBain, Charge Nurse, National Treatment Centre (orthopaedics), NHS Fife 2 days ago
Tanya McBain
Charge Nurse, National Treatment Centre (orthopaedics),
NHS Fife

Submitted on 14/11/2025 at 13:03
Published on Care Opinion at 13:03

picture of Tanya McBain

Dear Weymss

Thank you so very much for taking the time to leave this wonderful feedback.

I am delighted to hear that you felt the lead up to and your whole patient journey experience here with us at the NTC was first class. Here at the NTC we as a whole team aim to provide each patient with the highest standard of care possible to ensure that you have a comfortable journey with us for your surgery.

I would like to say I am delighted that I was able to help you feel comfortable and that I could keep you fully informed on your arrival to the NTC for your operation. We do this as you are just as involved in the journey as we are and it is best that you fully understand all the information and know what to expect at each stage of your journey with us.

I will share this feedback with James from theatre who will be only but glad to hear that he was a part of your journey and helped you feel calm until you were laying back listening to your music playlist.

When the building was designed it was designed to ensure that it was spacious for all patients in each department but also to be a calm and welcoming environment. All of the art work throughout the building was picked by photos from local people and local staff. We are so very lucky that we also have a wonder group of our team who work hard daily to ensure a clean and safe environment for all out patients and visitors.

Positive feedback like this really motivates all our staff to keep working hard and continue to strive for the clinical excellence. I will be sure to share your feedback with all of our team.

On behalf of myself and all the team here at the NTC we wish you all the best in your recovery post surgery.

Best wishes

Tanya McBain

Charge Nurse NTC Ward

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