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Very polite and helpful

Posted By MrsM1991!

"Very polite and helpful"

About: University Hospital Wishaw / Outpatients

(as the patient),

I was referred for a renal ultrasound 5 weeks ago. I was trying to chase up as I had not received an update and was told it would be about 4 weeks. I was passed several numbers which was really unhelpful. However, I was then passed to Liam at the booking office at University Hospital Wishaw. What a very polite and helpful young man. A credit to his team.

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 3 days ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 01/12/2025 at 15:42
Published on Care Opinion at 15:42

picture of Jennifer Montgomery

Dear MrsM1991!

Thank you for sharing your experience with Liam in Outpatients booking.

I am delighted to hear that he was professional, polite and kind to you when I am sure you were frustrated with your previous experience. I am glad he was able to resolve your issue for you.

I will ensure your kind words are passed on to Liam and the team who I am sure will get a real boost in hearing your feedback.

Best Wishes,

Jenni

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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