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"Completely understand that training has to take place."

About: Victoria Hospital / Day Intervention Unit

(as the patient),

I was asked to come in for a repeat gastroscopy due to superficial ulcer which was treated with Omeprazol. I was asked by welcoming nurse if I wanted throat spray anaesthetic and having established that it would be quicker than last one and I could withdraw consent any time by raising my hand, I agreed.

After pre procedure sheets were complete they asked if I minded a trainee being in the room. I said that was fine. When I went into room I was introduced to a doctor who would be doing procedure (the previous CNS was also there).

The procedure was extremely uncomfortable, much worse than last time and I couldn't tolerate it for long. I asked for it to be taken out and this was only started after a while later and repeated requests and obvious discomfort.

The CNS told me that the ulcer had healed for which I am grateful. I discovered that the trainee had been the doctor performing the endoscopy and I feel that this should have been made clearer and also that I also now wonder if the endoscopy went on longer than necessary to allow trainee to go further into digestive tract, i.e. small intestine?

I also have an uncomfortable dull feeling  like the tube is still there around my OG junction which I didn't have last time. I don't wish this to be seen as a complaint, more to ensure that communication is clearer. I have always had positive experiences of care in NHS and at Victoria hospital in particular and completely understand that training has to take place.

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Responses

Response from Leanne Maxwell, Lead Advanced Clinical Nurse Specialist, Gastroenterology, NHS Fife last week
Leanne Maxwell
Lead Advanced Clinical Nurse Specialist, Gastroenterology,
NHS Fife
Submitted on 30/10/2025 at 10:20
Published on Care Opinion at 11:23


Dear Jaspercastor,

My name is Leanne Maxwell I am the lead nurse of the Gastroenterology team in Fife. I am sorry to hear about your recent experience. If you wish I would be happy to speak to you to discuss this further.

Please email me at leanne.maxwell@nhs.scot to arrange a day/time that is suitable.

Yours Sincerely,

Leanne Maxwell.

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