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"I did not know there was something wrong with my kidney"

About: University Hospital Monklands / Acute Medical Receiving Unit University Hospital Monklands / Emergency Department University Hospital Monklands / Renal (Ward 1)

(as the patient),

I was referred by my doctor who phoned ahead & wrote a note to advise possible sepsis. I could hardly walk due to being dizzy, sick, pounding headache, fever etc. The reception staff did not take the note & advised to take it through to triage when called through. I lay over 2 chairs for approx 1 hour before being taken through. I was put on a drip, bloods taken & morphine given.  My doctor gave me an anti-sickness jag & got another one at the hospital. I was then taken in the trolley to the corridor & put at the back door of reception. In total I was on the trolley for 26 hours.  My husband dealt with my sick, had to ask for a blanket for my dignity as only had a hospital gown on & a pillow as my head & neck was in pain.

I was then taken to the receiving ward & got bloods & obs taken. My husband thought I was settled & going to get cared for so he went home. At 11.40pm, a nurse who never spoke came in with a porter & I was being moved to ward 1 (I did not know what this ward was). The next day just after lunch the staff nurse came in & told me I was being discharged as my bloods & kidney seemed better. I said that I did not know there was something wrong with my kidney to which they told me well this is the renal ward! I was not asked if I had been to the toilet, ate or drank anything. I was advised to get ready as quickly as possible. Still being very weak I managed to get dressed. A nurse came in and asked me to sit on the chair to wait for porter as they needed to change the bed! I did not manage to eat for a few days after that & then small amounts. 

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Responses

Response from Marissa Morrison, Service Manager, UHH Hospital Monklands, NHS Lanarkshire 2 weeks ago
Marissa Morrison
Service Manager, UHH Hospital Monklands,
NHS Lanarkshire
Submitted on 28/10/2025 at 12:03
Published on Care Opinion at 12:21


Dear Bella72,

Thank you for taking time to post on care opinion. I am so sorry that you have had this experience when attending the hospital and I can only imagine how distressing this must have been for you.

I am disappointed to hear that you felt that you were not listened to and there was an overall lack of communication. We pride our self on delivering safe, compassionate care and it is concerning to hear this was not how you felt and I apologise for this.

We want to make things better for all our patients and all feedback is valuable to us.

It would be helpful if you could contact Patient Affairs at University Hospital Monklands so that they can understand the issues in more detail and collate all the information from the various wards and departments you have mentioned.

PatientAffairs.Monklands@lanarkshire.scot.nhs.uk

Tel no 01698 752300

Kind regards,

Marissa Morrison

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