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Thanks for doing an amazing job

Posted By skyrg84

"Thanks for doing an amazing job"

About: Crosshouse Hospital / Ayrshire Doctor on Call (ADOC) General practices in Ayrshire & Arran NHS 24 / NHS 24 (111 service) University Hospital Ayr / Urology

(as the patient),

I have had a few health issues over the years no more so than the last few months, and more recently.

A wee shout-out to some individuals at the NHS and service - from my GP surgery, the Barns Medical Practice in Ayr in my opinion are absolutely amazing, and 1st class practice that always treats you with respect, dignity and superb care,

I have unfortunately had the need to contact the 111 service and on-call doctor at Ayr Hospital. I'd like to thank Dr Kahn for seeing me, he had obviously did his home work on me prior to my visit,  and understood my situation/needs he made me feel extremely comfortable and I'm sure he dropped my stress levels substantially. Also the team that took my call were very articulate.

And finally over the years I've had many prostate and bladder issues that are still ongoing. I used to have a urology consultant Mr. Guran, whom I thought the world of, always very helpful for the last 2/3 years I've been assigned to the continence team and mainly Louise, whom I think does an amazing job, also at the end of the phone whenever I call for advice with hesitation Louise calls me back and gives me that bit of comfort.

I'd just like to say thanks to all the NHS for doing an amazing job.

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Responses

Response from Laura M, Patient Experience Officer, Nursing and Care, NHS 24 last month
Laura M
Patient Experience Officer, Nursing and Care,
NHS 24

Submitted on 17/10/2025 at 13:11
Published on Care Opinion at 13:11

Dear skyrg84

Thank you for sharing your story on Care Opinion. I am sorry to learn you had cause to contact the 111 service in relation to your health issues. I hope you are feeling much better following the care you received.

I reply on behalf of NHS 24. It is great to read of your praise for the NHS staff you have come into contact with, that they have treated you with dignity and respect. If you have any feedback specifically related to your call to the 111 service, please do not hesitate to get in touch with me at Patient.Experience@nhs24.scot.nhs.uk and I would be pleased to review this for you.

Thank you again for taking the time to share your story.

Best Wishes,

Laura

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Response from Danielle McNaught, Business Manager, Primary and Urgent Care, NHS Ayrshire & Arran last month
Danielle McNaught
Business Manager, Primary and Urgent Care,
NHS Ayrshire & Arran

Submitted on 21/10/2025 at 11:42
Published on Care Opinion at 11:42

Dear skyrg84

Thank you so much for taking the time to share this lovely feedback with us via Care Opinion.

It is heartening to hear that you receive such excellent care from Barns Medical Practice when you need it. This is a really lovely example of the person centred care that we strive to deliver.

Our staff really appreciate receiving feedback from their patients and it will be my pleasure to ensure your lovely comments are shared with the team at Barns Medical Practice.

Please accept my best wishes and I hope that you are feeling better. Thank you once again for taking the time to acknowledge your care experience.

Kind Regards

Danielle

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