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"Gentle, reassuring, and professional"

About: Castle Circus Health Centre / Torbay Sexual Health

(as a service user),

I recently visited the clinic for a coil removal and smear as part of my breast cancer treatment. From the moment I arrived, I felt cared for. The reception team were busy on the phones, but another lady kindly came over to help me — which I really appreciated.

Nurse Jo then came to get me and apologised for being a little late. She was calm, caring, and genuinely lovely. She took the time to explain what was going to happen, made me feel completely at ease, and even managed to make me laugh. Throughout the whole appointment, she was gentle, reassuring, and professional.

It’s not an easy procedure to go through, especially after recent treatment, but Jo’s kindness and approach made all the difference. I left feeling relaxed and very grateful. Thank you so much, Jo, for your compassion and care — you’re a real credit to the team.

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Responses

Response from Lucy Jarrett, Sexual Health Administrator, Devon Sexual Health - Torbay, Royal Devon University Healthcare NHS Foundation Trust 4 days ago
Lucy Jarrett
Sexual Health Administrator, Devon Sexual Health - Torbay,
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 10/10/2025 at 13:11
Published on Care Opinion at 13:11


Good morning hawkmd78,

Thank you so much for taking the time to leave such a lovely review. It is wonderful to hear you had a positive experience with us recently.

We as a department do ensure we go above and beyond for our patients so I am glad you felt this way. I will ensure this feedback is passed onto Jo and the team.

Please do not hesitate to contact us with any further queries on 0300 303 3989 or visit our website www.devonsexualhealth.nhs.uk.

Kind Regards,

Lucy

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