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"A very big thank you for all involved"

About: Integrated Community Services Service Delivery Unit / Hospital at Home (Physical Health)

(as a service user),

Two weeks ago I experienced an acute episode of urinary retention and bladder infection. I didn’t expect any help as it was a Sunday but was delighted to be attended by Louise from the Hospital@Home team. She was reassuring, very professional & very caring. I couldn’t have wished for better care at that point. I was fitted with a catheter for the first time in my life so the quality of care & communication was important in helping reassure me that I was in good hands. The follow up with Penny from the same team was just as impressive as was care from the district nurse who also attended to me in the first week.

I am very impressed by the overall experience & pleased that care could be delivered at home rather than put more pressure on the local hospital services. A very big thank you for all involved. I am writing this having just had the catheter taken out & happy to report all is well. 😊🙏

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Responses

Response from Johanna James, Operational Lead, Hospital at Home, Herefordshire and Worcestershire Health and Care Trust last week
Johanna James
Operational Lead, Hospital at Home,
Herefordshire and Worcestershire Health and Care Trust
Submitted on 08/10/2025 at 09:46
Published on Care Opinion at 11:17


Many thanks for taking the time to give your feedback. This of course is really valuable and lovely feedback to receive especially as we are a new service and you have summarised exactly what we are trying to achieve. I have passed your comments on to the Team and in particular to the staff that you have mentioned. The Team are all pleased to hear that you were happy with their input and it is encouraging as a service to hear that we are delivering what we hope. We learn and reflect from all the feedback we receive so thank you again for taking the time to share your thoughts. We hope you continue to do well.

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