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"It means so much to be heard and cared for in this way"

About: Inverclyde Royal Hospital / Dermatology

(as the patient),

I would like to share my gratitude for the team at the Dermatology Unit, Inverclyde Royal Hospital.

Dr Stewart has taken the time to really listen to me when it has felt like nobody else was. That has made such a difference to how I feel about my care. His secretary, Susan, has also been a great support, helping to keep the lines of communication open.

Dr May and Nurse Stephanie carried out my biopsies with such care and attention. Their professionalism and kindness reassured me throughout the procedure, and I left feeling that I had been treated not just as a patient, but as a person.

I now believe the team are keen to monitor my condition closely, and I am reassured that they are continuing to work with me to find answers. 

I want to sincerely thank the whole dermatology team at Inverclyde Royal Hospital for their compassion, attentiveness, and support. It means so much to be heard and cared for in this way.

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Responses

Response from Charlotte Ashton, Lead Nurse, Dermatology, NHS Greater Glasgow and Clyde 3 weeks ago
Charlotte Ashton
Lead Nurse, Dermatology,
NHS Greater Glasgow and Clyde
Submitted on 23/09/2025 at 11:57
Published on Care Opinion at 11:57


Dear Wonder_Woman,

Thank you so much for taking the time to let us know of your experience on your Dermatology visit at Inverclyde Royal Infirmary. I was delighted to hear that you felt that Dr Stewart took time to listen to you and that his secretary Susan was a great support.

I was also delighted to see that you found Dr May and Nurse Stephanie treated you with care and attention and that you felt their professionalism and kindness reassured you throughout the procedure

I will pass on you kind words to all the staff concerned

regards

Charlotte

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