"Left hospital with a complete reassurance"

About: Cheltenham General Hospital / Trauma and orthopaedics Cheltenham General Hospital Trauma and orthopaedics GL53 7AN

Posted by Petal92348 (as a service user), last month

I was admitted mid September to Cheltenham General for part knee replacement. I was feeling very concerned / frightened about hospital admittance from previous treatment concerns of family admittancies in other hospitals. My whole experience has changed my view completely.
All staff from domestic, to nursing to top surgeons I found exceptional.
My whole stay of 3 days on Snowshill Ward left me with a completely new view of our NHS.
The food options were varied, and surprisingly tasty and not at all what I expected.
The doctors, nursing staff and physio were friendly, professional and so reassuring I left hospital with a complete reassurance of how great our NHS is.

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knee replacement

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Rebecca Fell

Patient and Carer Experience Improvement Manager, Patient Experience,

Gloucestershire Hospitals NHS Foundation Trust

Carry out improvement work for our patients to help ensure they receive the best care and experience when visiting our hospitals

Submitted on 23/09/2025 at 14:39

Published on Care Opinion at 14:39

Thank you for taking the time to share your experience with us. We am so pleased that your part knee replacement went well, and you received great care and treatment on Snowshill. We wish you well with your recovery.

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Left hospital with a complete reassurance

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