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"Excellent care"

About: Royal Hospital for Children (Glasgow) / Accident & Emergency Royal Hospital for Children (Glasgow) / Clinical Decision Unit Royal Hospital for Children (Glasgow) / Neurology

(as a parent/guardian),

My daughter recently attended A&E and had a subsequent stay in CDU. I want to express my heartfelt thanks for the care we both received. 

The triage nurse listened to my concerns and was very welcoming. A lovely student nurse took the time to explain each procedure to my daughter and  allay her fears. We were then seen in a timely manner by a professional and caring doctor who referred us to stay overnight in CDU. Sorry I cant remember the staff members names.

On arrival to CDU we were made comfortable and offered tea and toast. 

The next morning we were seen by Dr Forrest, from neurology, who was excellent. We were given an outpatient appointment to return for an EEG. 

Angela and Brian, who carried out the EEG, were brilliant. They made us both feel so at ease and carried out the test with such professionalism whilst keeping my daughter calm the whole time. Dr Forrest then, very kindly, reviewed the findings there and then and spent time answering any questions I had.

We had such a positive experience from start to finish. Given this was obviously a worrying time for us, I am so grateful at how quickly everything was arranged and how we had a diagnosis within 5 weeks of our first presentation to A&E. We are very thankful for our NHS and all the staff we encountered during this time. 

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Responses

Response from Lisa Martin, Patient Experience and Public Involvement Manager, Patient Experience and Public Involvement Team, NHS Greater Glasgow and Clyde 3 weeks ago
Lisa Martin
Patient Experience and Public Involvement Manager, Patient Experience and Public Involvement Team,
NHS Greater Glasgow and Clyde

Plan, design and deliver patient and user engagement opportunities

Submitted on 26/09/2025 at 12:15
Published on Care Opinion at 12:15


Dear Saturnpk74,

Thank you for taking time to share such lovely feedback about your experience of treatment and care for your daughter. I'm delighted to read that the professionalism, sensitivity and care from our staff helped make what must have been a very worrying experience a little less stressful. I hope your wee one is recovering well. Thank you again.

Best wishes,

Lisa Martin,

Patient Experience Public Involvement Manager.

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Response from Gillian Horsburgh, Neurophysiology Service Lead, Neurophysiology, Royal Hospital for Children, NHS Greater Glasgow and Clyde 3 weeks ago
Gillian Horsburgh
Neurophysiology Service Lead, Neurophysiology, Royal Hospital for Children,
NHS Greater Glasgow and Clyde
Submitted on 26/09/2025 at 13:15
Published on Care Opinion at 13:18


Thank you for the lovely feedback on the EEG. We're so glad to hear your child had a positive experience.

best wishes

Gillian Horsburgh

Clinical Lead

Paediatric Neurophysiology

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