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Emergency surgery

Posted By falconmk95

"Emergency surgery"

About: New Victoria Hospital / Out-of-hours GP service NHS 24 / NHS 24 (111 service) Queen Elizabeth University Hospital Glasgow / General surgery (Wards 9a, 9b, 9c & 9d)

(as the patient),

My whole experience was outstanding. In my experience, our NHS isn’t up to standard in many areas, but if patients use the correct routes and services it’s a lot easier for them and staff and my experience proves it. 

From calling NHS 24, to getting an OOHs appointment within 2 hours to being sent to the QEUH. I had surgery that night at around 12:30am and returned home for 2:30pm. So basically within 24 hours I had all the care, medication, advice and treatment I needed. 

I cannot fault the staff in Ward 9B including nurse Romy and also my surgical team which included the one and only Liam and his gang. They were outstanding and made me feel so at ease and the process of surgery not so scary including myself being a very difficult patient for getting a cannula inserted. 

Our NHS faces challenges every day and isn’t how it used to be. However, I cannot fault the care I have received between NHS24, Out of Hours and QEUH. Huge shout out also to all the trainee nurses and health care support workers. Your dedication and kindness to show care and compassion towards us patients doesn’t go unnoticed. 

Thank you, thank you, thank you! 

Ps Liam at surgery really needs a gold star on his greatix wall with his name on it if this could be arranged I’d really appreciate it? 

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Responses

Response from Debbie Macintyre, Clinical Services Manager, General Surgery, Breast, Vascular, Trauma Ward (South), NHS Greater Glasgow and Clyde 2 months ago
Debbie Macintyre
Clinical Services Manager, General Surgery, Breast, Vascular, Trauma Ward (South),
NHS Greater Glasgow and Clyde

Submitted on 11/09/2025 at 14:02
Published on Care Opinion at 14:02

picture of Debbie Macintyre

Dear falconmk95,

Thank you so much for taking the time to share your positive experience. It is always so encouraging to hear how valued the staff are.

I will pass this on to the relevant areas and I am sure that they will be really grateful to receive it.

I will endeavour to ensure the Greatix is completed for Liam!

Thank you again and wishing you well for your onward recovery,

Debbie Macintyre,

Clinical Service Manager

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Response from Charlene Sweeney, Operational Business Manager, GP Out of Hours Service, NHS Greater Glasgow and Clyde 2 months ago
Charlene Sweeney
Operational Business Manager, GP Out of Hours Service,
NHS Greater Glasgow and Clyde

Submitted on 11/09/2025 at 14:46
Published on Care Opinion at 14:46

Dear falconmk95,

Thank you for taking the time to share your positive patient journey through NHS24, OOH and staff at the QEUH.

I am delighted to see your feedback about our service at GP Out of Hours.

We appreciate when staff are recognised for the professionalism, care and compassion that we strive to achieve at all times. We would love to share this good news and positive feedback with the staff involved in your care at OOHs. If you wish to provide any further detail that could help me identify the staff involved, then please don't hesitate to get in touch with myself at charlene.sweeney@nhs.scot

Take care and best wishes.

Charlene

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Response from Stephanie W, Patient Experience Officer, Nursing and Care, NHS 24 2 months ago
Stephanie W
Patient Experience Officer, Nursing and Care,
NHS 24

Manages patient feedback

Submitted on 12/09/2025 at 11:34
Published on Care Opinion at 11:34

picture of Stephanie W

Dear falconmk95,

Thank you for taking the time to share your story on Care Opinion. I note there are a few services tagged to your story, I reply on behalf of NHS 24.

I am sorry to learn you had cause to contact the 111 service and ended up requiring surgery, I understand this must have been a very worrying time.

I am delighted that NHS 24 contributed to your positive patient journey.

If you wish to share more information with me, including your Care Opinion user name, then I can locate the staff you spoke with from NHS 24 and share your kind words with them. We always try to ensure our staff see positive feedback to reinforce to them how valued their care is when people call our services.

You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk.

Thank you again for sharing your story.

Best wishes for your onward recovery,

Stephanie

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