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"Feeling fortunate with my care by East Devon NHS"

About: Nightingale Hospital Exeter / Rheumatology Royal Devon & Exeter Hospital (Wonford) / Accident and emergency

(as a service user),

Two years ago I was diagnosed with rheumatoid arthritis. Initially, I was treated by my local medical practice in Seaton and Colyton, who then referred me to the RDUH rheumatology department, based in the Nightingale hospital at Sowton.

I cannot overstate the gratitude and admiration I feel towards both of these organisations in helping me through two years of considerable pain, exacerbated by the unpleasant side effects of some of the medication I have been taking. They have shown patience, kindness and professionalism throughout and made great efforts to ensure that I was kept fully informed about my condition and the treatment options available.

This applies to everyone I have encountered - receptionists, administrators, nurses, my GP, Dr. Twaddle and especially to the rheumatology consultant Dr. Haigh. At one point I had to be taken to hospital by emergency ambulance and the same comments apply to the ambulance crew and the staff at Wonford A & E department.

I believe I have been incredibly fortunate to have been looked after by the NHS staff in East Devon and Exeter and would like to say how much I appreciate their care.

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Responses

Response from Helen Bowmer, Admin Services Manager (Eastern Services), Nightingale Hospital, Exeter (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust 2 weeks ago
Helen Bowmer
Admin Services Manager (Eastern Services), Nightingale Hospital, Exeter (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 09/09/2025 at 18:08
Published on Care Opinion at 18:08


picture of Helen Bowmer

Dear Phixg1191,

I am one of the managers at the Nightingale Hospital. Thank you so much for taking the time to provide us with your feedback. I am so thrilled that you have had a positive experience with our team, and everyone you have encountered during your treatment with us. I will take great pleasure in sharing it with the Rheumatology department and Dr Haigh in particular. I know everyone at the Nightingale Hospital prides themselves on going that extra mile so it is really rewarding to hear about your experience and the positive effects it is having on you.

Many thanks once again,

Helen Bowmer

Admin Services Manager

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Response from Michelle Ann Cruel, Clinical Nurse Manager - Emergency Department (Eastern Services), Emergency Department - RD&E (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust 2 weeks ago
Michelle Ann Cruel
Clinical Nurse Manager - Emergency Department (Eastern Services), Emergency Department - RD&E (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 14/09/2025 at 20:12
Published on Care Opinion at 20:12


picture of Michelle Ann Cruel

Dear Phixg1191,

Thank you for your kind words.

I am glad to hear that you had a positive experience attending our department.

I will feed this back to team.

Kind regards,

Mitch

Clinical Nurse Manager

Emergency Department (RDUH Eastern)

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