"Daycase ENT unit"

Terrible experience. I informed the staff I had mental health issues and anxiety yet I was put under general anesthetic in the operating room and not the recovery room like everyone else making my anxiety worse. The staff were also unfriendly and unwelcoming on the daycase ward and pulled faces every time I needed something as basic as tissues. We were provided a paper bowl to provide a water sample in and no plastic container when asked I was told - that’s the best you’re going to get by the nurses. The bed had hardly any sheets on it or blankets and the ward was freezing. No packing was provided after the surgery or any aftercare supplies