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Daycase ENT unit

Posted By Saryq74

"Daycase ENT unit"

About: Bradford Royal Infirmary / Ear, Nose and Throat

(as the patient),

Terrible experience. I informed the staff I had mental health issues and anxiety yet I was put under general anesthetic in the operating room and not the recovery room like everyone else making my anxiety worse. The staff were also unfriendly and unwelcoming on the daycase ward and pulled faces every time I needed something as basic as tissues. We were provided a paper bowl to provide a water sample in and no plastic container when asked I was told - that’s the best you’re going to get by the nurses. The bed had hardly any sheets on it or blankets and the ward was freezing. No packing was provided after the surgery or any aftercare supplies

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Responses

Response from Catherine Healy, Patient Experience Coordinator, Bradford Teaching Hospitals NHS Foundation Trust 2 days ago
Catherine Healy
Patient Experience Coordinator,
Bradford Teaching Hospitals NHS Foundation Trust

Submitted on 01/09/2025 at 14:26
Published on Care Opinion at 14:26

Hi, My name is Catherine and part of my role is responding to posts on Care Opinion.

Thank you for taking the time to post your feedback, I am very sorry to hear of your experience whilst admitted for surgery in the ENT Day Case Unit.

I am sorry that you felt your anxiety and mental health was affected by having your anaesthetic administered in the operating room rather than the recovery room.

It is really disappointing to hear that you found the day case ward staff unfriendly and unwelcoming and the ward uncomfortable, and you felt that you were not provided with any aftercare supplies.

This is not the experience we aim for and I am really sorry for the additional anxiety you experienced.

I have shared your feedback with the ENT Day Case Team for reflection and learning.

If you have not done so already, please contact our Patient Experience Service (PALs) if you would like us to investigate your experience on 01274 364810 or by emailing patient.experience@bthft.nhs.uk.

As a Trust we strive to provide a high level of care and patient well being and value all feedback, positive or negative, as a way to drive improvements to our services.

Kind regards

Catherine Healy

Patient Involvement and Experience Coordinator

Bradford Teaching Hospital's NHS Foundation Trust

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