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"Amazing care and attention"

About: Royal Infirmary of Edinburgh at Little France / High Dependency Unit & Intensive Care Unit

(as a relative),

My gran was admitted to the Royal Infirmary ward 116 with cardiogenic shock, she passed away quite quickly and unexpectedly but the care and compassion myself and family was shown was beyond amazing. This will always stick with me and my family as my gran was such an essential part of our family.

I would like to especially say that Staff Nurse Jack was absolutely fantastic, caring and compassionate just everything you would want in a nurse when a close family member is at the end of their life. They explained everything in detail and simplified it for my family to understand. The doctor that was dealing with my gran's care, Meghan, was just amazing!

My gran also expressed that she had a great experience in this ward and was treated with the utmost respect and kindness. I appreciate she was cared for unbelievably well in her last moments, in ward 116! And we will never forget this! Thank you ever so much! 

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Responses

Response from Marie Mackinnon, Senior Charge Nurse, Intensive Care, RIE, NHS Lothian 4 days ago
Marie Mackinnon
Senior Charge Nurse, Intensive Care, RIE,
NHS Lothian
Submitted on 21/08/2025 at 19:17
Published on Care Opinion on 22/08/2025 at 08:51


Thank you for taking the time to share your experience and feedback, as well your Gran’s experience while she was with us in Ward 116. It’s incredibly kind of you to do so and is greatly appreciated.

Family & patient experience is so very important to us, and your thoughtful post will mean a lot to our team.

We will share your kind words with the team and feed back to Jack & Meghan in particular.

Please get in touch with our team if you need any further support.

Kindest Regards,

Marie,

Senior Charge Nurse, Critical Care (Ward 116/118)

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