"Waiting times"

My son had surgery at UHW for a nasal cautery recently. On Saturday evening into Sunday morning he started with a severe nose bleed lasting over 1 hour. I contacted 111 who advised, due to him having recent surgery, that we should attend A&E.

When we arrived it was a 12 hour wait to be seen. Once being there for 8 hours my son began being violently sick which we informed the triage nurse of. A consultant then come out and told everyone in the waiting area it was now a 15 hour wait and they had no capacity to see anyone at present so if you could go home and be seen by your GP or minor injuries, to do so. We were finally seen 14 hours after arriving in which my son was checked over by a lovely doctor who could not have been any nicer. The nurse for triage who started in the morning was very nippy and unsympathetic of the situation.

To have an 8 year old boy lying on a floor for 14 hours post surgery with no checks in that time is horrific care.