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"Poor signage"

About: The Ulster Hospital / Emergency Department

(as a service user),

I went on your site when I realised the minor injury was closed in Newtownards, I looked at the hospital map on your site it has not been updated i.e. the minor injuries is still on your map as being at the old A&E site. When visiting relatives at the hospital I find the signage very poor and people with poor mobility would find it very difficult due to the area to be covered when trying to get to the wards.

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Responses

Response from Leanne Wilson, Interim Lead Nurse, Unscheduled Care, South Eastern HSC Trust 3 days ago
Leanne Wilson
Interim Lead Nurse, Unscheduled Care,
South Eastern HSC Trust
Submitted on 21/08/2025 at 10:50
Published on Care Opinion at 10:50


Dear bmw33,

Thank you for taking the time to share this feedback. I am sorry to hear that the signage and hospital map made things difficult when visiting the wards and Urgent Care Centre, particularly for those with limited mobility. I will ensure your comments are passed on to our Estates team so they can be reviewed.

Kind Regards,

Leanne

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